Calling the customer service department of any existing computer company is always a pain in the ass and an itch in the crotch. If you want a free ticket to a long and winding nightmarish experience, grab your phone and dial those literally hot hotline numbers. What I hate most about CSRs is that they make customers do that tedious, irritating process called waiting.
Yes, like with Dell Financial Services, I spent half an hour waiting for a rep to answer my call and another thirty minutes waiting for his explanation how on earth I incurred a late fee on my account! And you know what, I didn't understand a word he was saying. Maybe, he's got speech defect or we're having a bad connection; but I prefer it if he does have speech defect.
And it's a shame DFS hires people like that nasty little bastard to attend to my needs. Come to think of it, he didn't attend to ANY of my needs! Dell laptops and
personal digital assistants are great, but with that kind of customer service, people will surely switch to Hewlett-Packard. Anyway, I don't hate DFS as a whole, okay? As a matter of fact, I love their automated
voice prompt which didn't hesitate to inform me to press 0 to reroute my call to the operator. Jolly thanks!
